Successful Internal Audit – Next Level Auditing with ARC HIANCA

– Improved audit and team performance by using latest insights on brain research –

Description:

The ARC Heuristic Intuition Assessment, Negotiation and Coaching Approach (ARC HIANCA) is an approach that enables internal auditors to understand and react to the current pain points and challenges of business counterparts more effectively than ever before. Participants learn how to monitor and adjust language, behavior and communication strategy, which influences the acceptance of their messages. ARC HIANCA enables internal auditors to manage stakeholders while maintaining the balance of power. (Please note that we do not use any NLP techniques.)

Disappointment can arise quickly when findings, risk assessments and recommendations are not accepted because business counterparts see things differently. In fact, it is generally accepted today that facts, figures and logic alone will not necessarily convince someone to agree or take action. One key reason is that there is no direct interface between the brain areas responsible for logic, thinking, and language, and those areas that are the foundation of behavior and decision-making. Therefore, the real fault lies in the lack of knowledge about the ingredients necessary to be successful in convincing others.

The key objective of the ARC HIANCA training is to clearly understand the mechanics of behavior and decision-making from a brain research perspective. The major benefit of this training is not only better communication and team skills, but also learning how to win the acceptance of others and establish excellent working relationships.

This training is one of the main drivers that contribute to high-performance audit teams: strong, self-confident auditors with excellent relationship-building and communication skills, whether they are communicating with business counterparts or within the audit team.

This training is offered at two levels: for the management team of Corporate Audit, and for audit team members.

For Audit Executive Management
The training is tailored to audit management, with a focus on understanding the point of view of senior business counterparts and how to communicate with strategic stakeholders, including senior management and the Board. Stakeholder’s needs, effectiveness of relationships, and the role of Internal Audit and Audit executives are examined.

For Audit Team Members and Operational Audit Leaders
Very often, internal auditors may experience push back, lack of cooperation and even aggression from some business counterparts. ARC HIANCA helps to prevent and deal with such situations before they result in conflict. In addition, the training offers internal auditors the opportunity to understand the different roles of management, e.g. typical behavior concepts in leadership, the manager as expert, doctor or coach. Participants will learn the pros and cons of each role and resulting impact on their own behavior.
Ultimately, participants become more comfortable and skilled at persuading and influencing no matter their hierarchical perspective. Follow-up group web-coaching sessions may take place two to three months after the workshop so that participants may ask questions and get feedback on current audit communication challenges.

Topics:

Audit and communication
Introduction to how humans think
A new approach to get new/different/better results
Key learning on how the brain learns and works
The link from brain research to Internal Audit
ARC HIANCA approach: the reward containers, power words, sunshine levels
Applying ARC HIANCA in practice
- With business counterparts
- Internally within the team
- Application to career/personal development coaching
The role of emotional intelligence in audit results

Background on ARC HIANCA:

The ARC HIANCA approach is based on concrete fact-based results, and the research of Nobel laureate Prof. James Rothman (Yale University), Prof. Randy Schekman (Berkeley University) and Prof. Thomas Südhof (Stanford University) and Prof. Gerd Gigerenzer (Max Planck Institute for Educational Research). These findings, combined with the system of „Somatic Markers“ by Antonio Damasio, enable us to conduct our conversations privately and professionally at a new level.

This combination of methodical approaches is bundled into neuro-systemic coaching under the name ARC Intuition-Heuristic Approach: ARC HIANCA.

Today, it is generally accepted that our interpersonal competences directly affect audit work and audit success. Not only cleanly documented analysis, but also cleverly guided interviews, discussions, and opening and closing audit meetings enable auditors to bring the company forward and convince the audit client of the audit findings, risk assessments and recommendations.

Numerous auditors have learned how to perform manual audit procedures in training. However, it is precisely at the conclusion of an audit that it becomes clear whether the auditor is in a position to successfully implement the audit results generated, resulting in a transformation of the business. ARC HIANCA empowers your Internal Audit team with the right tools, techniques and strategies to drive audit success.

The linkage between preparation and intuition
Negotiation techniques and conflict management for auditors
Advanced questioning skills
- With business counterparts
- In coaching
Relevant case studies with feedback in small groups and in plenum (case studies designed in
cooperation with SAP Corporate Audit)
In-depth preparation techniques and strategy
Typical situations
Challenging situations

Management Trainer

ARC-Institute

About the ARC Institute

With the Audit Research Center, the ARC Institute provides important impulses for the further development of the audit industry. The focus is on networking science and practice. The focus is on further and new development in cooperation with auditors, companies and associations in order to maintain practical relevance and to develop methods, tools and concepts that can be implemented. The results developed in dialogue with industry experts serve as a guideline and adaptation options in practice today, in order to increase the overall benefit of the company in the long term and sustainably with innovative auditing work.

In the spirit of thought leadership, the ARC Institute and the Audit Research Center stand for topic leadership and forward thinking in the area of internal auditing.

Currently, the ARC Institute supports not only leading supranational institutions in the context of research, consulting and personnel development projects, but also numerous listed companies in the three German-speaking countries of Germany, Austria and Switzerland.

Dr. Dominik Förschler

ARC Institute Profile: Managing Director | Senior Equity Partner

Dr. Dominik Foerschler
PhD, M.A. Banking & Finance, CIA, CRMA, Quality Assessor

Erfahrung ist unersetzbar. Mehr als 2100 Trainings- und Beratungstage in Zusammenarbeit mit mehr als 190 Unternehmen zeichnen den erfolgreichen Weg von Dr. Dominik Förschler aus. Darunter zahlreiche börsennotierte Unternehmen, supranationale Institutionen wie Zentralbanken, Kreditinstitute sowie zugleich namhafte Sparkassen und erfolgreiche Unternehmensrevisionen aus Industrie und Handel. Das Audit Research Center konzentriert sich unter seiner Leitung auf die Themen, die als Hebel einen wesentlichen Einfluss auf die Leistung Ihrer Revision haben. Dabei ist der Anspruch die Leistungsfähigkeit der unterstützten Revisionen nachhaltig zu verbessern.

Im Sinne des Thought Leadership Gedankens steht das ARC Institute für Themenführerschaft und Vorausdenken im Bereich Interne Revision.

Since heading the Audit Research Center | ARC Institute, responsible for three operational audit and risk advisory teams, Dominik Foerschler developed a new product portfolio strategy based on his Integrated Audit Risk Centric Approach® and a comprehensive CMMi audit approach.

After joining the business school initially as executive assistant to the president, Dominik Foerschler subsequently built up the “Governance & Audit” section, consisting of the four main pillars: Internal & External Audit, Banking Supervision, Corporate Governance and Fraud Investigation. He established the “Audit Challenge” leadership conference series as an audit methodology conference for the three German-speaking countries Germany, Austria and Switzerland.

Previously, Dominik Foerschler launched his career in the financial services sector as a member of Deutsche Bank Group AG’s corporate center talent group. There, he worked in several business areas worldwide [Retail Banking, Asset Management, Corporate Investment Banking, a subsequent cooperation project with Canadian Imperial Bank of Commerce (CIBC), Bond Trading TSE Toronto, Management Information system CIBC Ontario, CBOT Chicago, Deutsche Bank AG, Inhouse Consulting Europe]. In conjunction with a restructuring of the global internal audit function, he joined the corporate center group audit team. After being part of the reorganization team for the IAA, he was a senior audit team leader and project methodology leader in the chief of staff’s group audit team.

Key skills include

Audit Executive Coaching
Executive Training for Board Members
Integrated Audit Risk Centric Approach® (IARCA) [originator]
HiANCA – Brain Research Audit Methodology®
Senior Expert for European Banking Regulation
Systemic Coaching Expert

Language Skills

German native speaker
English business fluent
Spanish business fluent
French very good
Russian good

Further Roles & Responsibilities

Chairman of the Audit Challenge Conference Board
Executive Facilitator of the Audit Excellence Group
Chairman of the Audit Innovation Award Jury
Executive Facilitator of the Audit Excellence Group
Chief Editor till 2015 of double blind journal >Audit, Risk, Compliance<, Bankverlag Köln
Publisher of the book series “Internal Audit Strategy”
Vice President of the German Association of Business Economists

Tracie Marquardt

Tracie Marquardt
CPA, Senior Management Trainer, Audit Research Center | ARC Institute
Bachelor of Arts, Honours Chartered Accountancy Studies

Since 2005, Tracie has trained hundreds of internal auditors from Germany, Europe, Africa and the US to communicate more effectively on an international stage. As a result, these auditors are able to communicate their key messages more clearly, concisely, and persuasively, resulting in agreement, action and positive change. Specialties include audit report writing, global communication competence, interviewing skills, reconciling findings with auditees, and presenting powerfully. Tracie is a former external auditor (Deloitte) and internal auditor (HFCL) from Canada, with 10 years’ experience in the financial industry in Canada and the U.S.

Key skills include

Training, coaching and consulting internal audit for global communication skills
Designing training programmes that combine skills learning with culture and language to ensure success of the participants working internationally
Designing, creating and delivering customised, interactive workshops that bring measurable results for management
Providing feedback and distance coaching to internal auditors on actual audit reports and training case studies
Deep understanding of stakeholder requirements, audit report objectives, communication interactions within the audit process, and related challenges

Significant Projects/Audit Communication Skills

2010-2017: Delivering a customised Audit Report Writing and Communication training programme to the Internal Audit within the European banking system. Over 250 auditors from 21 countries have participated to date.
2012-2017: Coaching & Training worldwide acting enterprises, with teams on four continents in audit report writing and communication strategies based on latest brain research results.
2015-2016 Trained, coached and provided consulting services for 40 auditors including 5 Heads of Audit at a top German financial powerhouse as they overhauled their report writing methodology
2014-2015 Trained the Internal Audit team of a DAX30 medical device company on Audit Report Writing, including individual & team coaching, and development of an Audit Report Writing Style Guide. Reduced reporting review time by more than 50%.
Deliver Report Writing and Interviewing skills workshops to DIIR clients since 2005.
3 years as senior auditor in Canada for a Schedule B lender, reporting directly to U.S.
4 years external audit in the financial industry with Deloitte in Toronto

Language Skills

English native speaker
German intermediate spoken

Other

Vice President Education, Heidelberg International Toastmasters Club, affiliated with Toastmasters International

Peter Duscha

ARC Institute Profile: Senior Engagement Manager

Dipl. Math. Peter Duscha,
CIA, CCSA, CRMA, Quality Assessor (DIIR)

Peter Duscha is a very experienced senior engagement manager specialised in audit methodology, project management, and risk management. As an experienced auditor himself, he is able to execute and teach different practical situations in a prepared manner. His over 14 years of work experience for different internal audit departments in IT Audit, Operations Audit, Business Audit, and Risk Management Audit make him an professional counterpart.

A team oriented and dynamic mathematician (MSc equivalent), Certified Internal Auditor (CIA), and Quality Assessor accredited by the IIA. Experienced in different audit assurance and consulting assignments, with excellent communication skills. An expert in audit strategies and risk assessment, specialising in auditing risk management systems. A confident and efficient audit and project manager. He has written numerous articles about audit methodology and co-written an audit methodology book about IT-Audit.

Key skills include

Innovative trainer for audit methodology, project-, and risk management audit
Coodination and execution of risk management audits
Coordination and execution of quantitative finance audits, risk model audits
Extensive audit experience including planning, executing, supervising, and reporting
Broad mathematical knowledge in various areas
Senior experience in projects and project management
Developing and introducing of risk oriented strategic audit planning methods
Leadership experience

Significant Projects/Project management

Key subject matter expert for integrated process auditing
Key subject matter expert for regulatory subjects, especially MaRisk, EBA Guidelines
Managing a quality reviews of the internal audit function
Developing a quality reporting for the internal audit function
Drafting of an internal audit manuals
Implementing an internal audit function for a finance holding company
Developing process frameworks
Support with the development of an IT infrastructure security framework
Development and implementation of new processes in Internal Auditing and a risk oriented audit planning method, drafting of a manual for Internal Auditors
Implementation of a management system for the audit department (for planning, controlling, and reporting)
Implementation of new regulatory requirements (MaRisk) for the audit function
Execution and management of audits

Language Skills

German native speaker
English fluent
Japanese advanced
French basic

Terms of participation and price

Each open training day is 890,- Euro plus VAT when booking the modules individually. Inhouse training conditions are based on individual pricing and travel expenses. After receipt of your registration you will receive a confirmation of registration with invoice. Please pay the registration fee directly after receiving the invoice. The registration fee does not include 19 % VAT. The price includes participation in the lectures of the booked event, lunch, coffee breaks and seminar documents.

How can we support you?

Contact for questions and assistance

Want More Information?

At a glance

Target audience:
Audit Managers, Internal Auditors

Methodology:
Interactive discussions, group work, practical exercises and activities, roleplays with group and trainer feedback

Training / Training / Consulting period:
2 days

Contact:
Would you like more details about ARC’s Audit Training & Consulting Services, or do you wish to book an appointment with its team? Please address your e-mail inquiry to Info@ARC-Institute.com or phone us at +49-2159-6945-904