2100 | Customer processes

Why 2100?

• Auditing from a customer-focused perspective. Understanding the critical to quality (CTQs) topics in processes.
• Digital transformation of your audit team in enhancing the understanding of system dynamics effects from social media and rankings of products and services by customers.
• Leadership, negotiation, time management, personal productivity and customer service. Skills with a direct impact.
• Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
• Sophisticated simulators representing real situations.

The great strength is that the participants receive direct feedback on their actions. The feedback loop in practice is often longer until the next customer meeting or complaint is received.

In Serious Business Games the learning curve is steeper and more direct. If customers and processes are not geared toward the customer or the customer is not well looked after, there will be a reaction in the form of buying fewer or no products, positive or negative social media feedback, which directly affects the corporate brand and its reputation. The participant learns to understand these numerous cause-and-effect chains. The participant can change his behaviour immediately and thereby align directly with the customer and the success factors of the company.