2100 is a suitable product for specialized Customer experience profiles. sales and Post-Sales. Marketing and Communication. Customer Service Personnel in offices, establishments, sales points … Telephone operators. Customer Service Department Managers. Hotel and Event Reception Personnel. All personnel in direct contact with customers, from pre-sales to post-sales,
Knowledge and skills
Thanks to the simulator, learning the target skills is effective. Audit managers put their empathy, initiative, proactive engagement and conflict management skills to the test while learning the impact of a good customer service strategy across all facets of the organization.
2100 covers the following skills: