2100
Serious Business Game for audit engagement managemen customer service
Serious Business Game for audit engagement managemen customer service
2100 is a futuristic adventure in which we travel forward in time to begin from zero in a huge corporation. The goal is to become the company‘s CEO. Your success … or failure will depend on your capacity to listen to, help and take care of your customers.
2100 is the first simulator on the market specializing in developing audit engagement managemen customer service skills and recreates up to 27 „real“ situations to work on a total of 17 skills.
2100 is available in several languages. Check for availability.
A learning program built around the game-based on audit learning methodology
The game-based learning methodology developed for audit managemen is a combination of 3 elements:
2100 is an online video game course in which you will learn and practice internal audit strategies, techniques and tools to develop and improve your customer service skills.
Search the different aspects covered by this training.
2100 is designed for employees who are normally in direct contact with customers and all professionals with audit management responsibilities who need to understand how customer service affects their company:
Thanks to the simulator, learning the target skills is effective. Audit managers put their empathy, initiative, proactive engagement and conflict management skills to the test while learning the impact of a good customer service strategy across all facets of the organization.
2100 covers the following skills: