2100
Serious Business Game for audit engagement managemen customer service
Customer service.
General description
2100 is a futuristic adventure in which we travel forward in time to begin from zero in a huge corporation. The goal is to become the company‘s CEO. Your success … or failure will depend on your capacity to listen to, help and take care of your customers.
2100 is the first simulator on the market specializing in developing audit engagement managemen customer service skills and recreates up to 27 „real“ situations to work on a total of 17 skills.
2100 is available in several languages. Check for availability.
Characteristics
A learning program built around the game-based on audit learning methodology
- Applicable and practical.
- Revolutionary and powerful.
- Addictive and innovative.
- Experiential learning.
- Flexible, quick and easy to play.
- Fun and entertaining.
- Unique.
Methodology
The game-based learning methodology developed for audit managemen is a combination of 3 elements:
- Quality content, with a strong practical focus that is useful and has a direct application at work.
- Gamification techniques such as storytelling, rankings, levels and badges so that learning becomes a different and fun experience in order to generate student engagement.
- An advanced simulator that recreates customer service situations that are similar to real life so that the student can practice in a safe environment at no cost while also receiving personalized feedback.
Goals
2100 is an online video game course in which you will learn and practice internal audit strategies, techniques and tools to develop and improve your customer service skills.
- Learn, practice and develop your customer service skills by resolving up to 27 real-life situations..
- Develop your business acumen.
- Improve your empathy, initiative, proactive engagement and conflict management skills.
- Understand the importance of ratings and customer reviews on social media.
Course program
Search the different aspects covered by this training.
M-1
M-2
M-3
M-4
M-5
M-6
MODULE VI – When I get mad…
- Effectively handling conflict.
- Techniques for remaining calm and conveying reassurance.
M-7
M-8
Target audience
2100 is designed for employees who are normally in direct contact with customers and all professionals with audit management responsibilities who need to understand how customer service affects their company:
Presentación de 2100
2100 is a suitable product for specialized Customer experience profiles. sales and Post-Sales. Marketing and Communication. Customer Service Personnel in offices, establishments, sales points … Telephone operators. Customer Service Department Managers. Hotel and Event Reception Personnel. All personnel in direct contact with customers, from pre-sales to post-sales,
Knowledge and skills
Thanks to the simulator, learning the target skills is effective. Audit managers put their empathy, initiative, proactive engagement and conflict management skills to the test while learning the impact of a good customer service strategy across all facets of the organization.
2100 covers the following skills:
