FAQ – Frequently Asked Questions

Frequently Asked Questions | Guidance

Recommended Internet Browser

For the best user experience, we recommend Google Chrome

Other recommended Internet browsers:

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

How do I access the game?

When we register you for the game, we send you a start class email telling you what game has been assigned to you and the deadline for completing the course.

To access the platform, click the link that appears in the email or click here: https://students-platform.gamelearn.io

When you enter the platform, log in using your access details (email and password) and select the game you have been assigned.

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

I’ve forgotten my password. How can I recover it?

To recover your password, click the following link: https://students-platform.gamelearn.io/forgot-password

Enter the email you used to register for the training and click “send”.

You will receive an email from no-reply@gamelearn.io. Click the link and the platform will open in a new tab.

Enter your new password in the two “new password” fields, click “send” and you’re ready.

After completing these steps, the system will take you to the students’ platform where you can access your course using your email and new password.

*You can’t reset your password using the link in the welcome email that you used to set your password for the first time*

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

Where are my access details?

To access the training, open the welcome email from the sender no-reply@gamelearn.io, which
was sent to the account you used to register for the course. If you have several email accounts,
ask your training manager which one they used to register you.

Click the link at the bottom of the message to set your password.

Your username is your email address.

Next, open the second email you received from Gamelearn, where you were invited to play the
game (or games) assigned to you. Here you will find the link to our platform: https://students-
platform.gamelearn.io/login. Enter the platform using your email address and the password you
set. Don’t forget to save the link to our platform, as you can only access the training using this
link.

This link can only be used once. If you need to reset your password, please check the FAQ: I’ve
forgotten my password. How can I recover it?

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

Is my session saved if I log off the from the course?

Yes, the game automatically saves your work at regular intervals so that you can pick up where you left off.

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

Check your corporate network:

Check your corporate network:

  • Ask your IT team to mark the following addresses as safe:
    * .gamelearn.io

Direct support here: https://gamelearn.zendesk.com/hc/en-us/

Technical requirements

Pacific, Merchants, 2100 und ADA (HTML5-Games)

Minimum requirements:

  • 1 MB / s bandwidth.
  • 2 GB of RAM.
  • Browser: Google Chrome, Firefox, Internet Explorer 11 or higher, Safari.

Recommended prerequisites for an optimal user experience:

  • 3MB / s bandwidth.
  • 4 GB RAM.
  • Browser: Google Chrome
  • Allow audio and video download and playback.